The adjuster on your roof works for them. We work for you.
Free pre-claim inspection. Carrier-standard documentation. We meet your adjuster on site and walk the roof with them. We file supplements for everything that gets missed. And we invoice your carrier directly, so nothing that belongs in the scope gets left out of the claim.
Nobody is the villain here. But nobody is on your side either.
Your insurance company is not out to cheat you. The adjuster who climbs your roof is a professional doing a job — and that job is to scope the damage according to their employer's guidelines and pricing software.
The problem is structural, not moral. That adjuster may spend twenty minutes on a roof they have never seen before, in a region they may not live in, working from a national pricing database. They are not going to lift the ridge cap to check the nailing pattern. They are not going to know that this specific neighborhood took 70 mph straight-line wind on one particular afternoon last spring. And they are not going to volunteer the code-upgrade line items you are entitled to.
That is the gap we stand in. Not to fight your carrier — most claims never become adversarial — but to make sure the scope that gets written reflects what is actually on your house.
Five steps from damage to a finished, paid-for repair
Call & Immediate Dispatch
You call (330) 576-3047 and a person answers — day, night, weekend, holiday. We take the address, the nature of the damage and whether anyone is unsafe, and we dispatch a crew immediately. If you are in danger, we tell you to call 911 first and we stay on the line.
60-minute target, core areaEmergency Stabilization & Dry-In
Tarp, shrink-wrap, board-up, water extraction, containment. We stop the loss from getting bigger before we discuss anything else, and we photograph every square foot before and after so your carrier can see exactly what the condition was on arrival.
Hour oneFull Damage Documentation & Claim Filing
We produce a written scope, drone and ground photography, moisture readings and NOAA storm data matched to your date of loss. We help you file — or, if the claim is already open, we get on the phone with your adjuster the same day.
24–72 hoursAdjuster Meeting & Scope Agreement
We meet your adjuster on site and walk the roof and elevations with them. Anything missed, underpriced or excluded by code gets documented and supplemented. You are not negotiating your own claim alone.
Carrier's scheduleFull Restoration, Done Right
Full restoration by our own crews to manufacturer specification, with permits pulled and inspections passed. We invoice your carrier directly and pursue the withheld depreciation for you. On an approved claim we invoice your carrier for the approved scope. What you pay is your deductible, any portion your policy does not cover, and anything you choose to upgrade.
Per approved scopeTwo things an honest restoration contractor will never do.
Carriers we work with regularly
We have handled claims with the carriers that write most of the policies in this region. We know their scope formats, their pricing platforms, and their supplement processes.
Not listed? We work with them too — this is not an exhaustive list, and we are not affiliated with, endorsed by, or a preferred vendor of any insurance company. We work for you.
Storm damage or an active leak? Do not wait until morning.
Water spreads through a structure in hours. Call and a person answers — night, weekend, holiday — and our target is boots on site within 60 minutes across Summit, Medina and Stark counties.
Insurance claims — the questions nobody answers clearly
What will I actually pay out of pocket?
On an approved claim, your deductible — plus anything you choose to upgrade beyond what the carrier approved. We invoice your carrier directly for the approved scope and submit the documentation needed to release the withheld depreciation, and you get your number in writing before we start.
Are you a public adjuster?
No. We are a restoration contractor, not a public adjuster. We document damage, meet your adjuster, and discuss the construction scope with them as your contractor — at no extra fee. A public adjuster charges a percentage of your settlement; we do not, and we are not one.
What if the settlement does not cover everything?
That is what a supplement is for. When we open a roof and find deteriorated decking, or when code requires ice-and-water shield the original scope omitted, we document it and submit it. Supplements are a normal, expected part of the claim process.
How long do I have to file a storm claim in Ohio?
Most Ohio homeowner policies require prompt notice and set an outside limit of one to two years from the date of loss — check your specific policy. Practically, the sooner the better: the longer you wait, the easier it is for a carrier to argue the damage is wear and tear rather than a covered event.
What is recoverable depreciation, and why does it matter?
Most policies are replacement-cost value: the carrier first pays the actual cash value (replacement cost minus depreciation), then releases the withheld depreciation once the work is completed and invoiced. That second check is real money you are entitled to — and it is the piece homeowners most often leave on the table. We invoice for it on your behalf.
What is a supplement?
A supplement is a request to the carrier for additional payment on items that were not in the original scope — deteriorated decking discovered at tear-off, code-required ice-and-water shield, additional layers, or line items priced below current market. Supplements are a normal, expected part of the claim process, and carriers review them as a normal part of the process.
Can my insurance company make me use their contractor?
No. Ohio law gives you the right to choose your own contractor. A carrier may suggest a preferred vendor from their program, but the decision is yours — and a program contractor's first obligation is to the company that feeds them work.
Will you help if my claim was already denied or underpaid?
Yes, and this is a large part of what we do. We request the adjuster's report, identify what was missed or misclassified, re-document the damage properly, and file a supplement or request a re-inspection with a field adjuster present. A denial is not always the end of the conversation — a re-inspection with better documentation sometimes changes the outcome.